Help customers without the mess
Handle every request in one place with tickets and a knowledge base.
Ticketing
Capture and route requests so nothing is forgotten.
Knowledge base
Answer common questions once, reuse them forever.
Faster replies
Templates and history speed up every response.
Support in three modes
Pick the mode per task. Every automation starts manual.
- Manual
You work, relyd keeps order
Tickets, deadlines and a help center in one system, with each customer's history from the CRM.
- Assisted
relyd proposes, you decide
For new tickets the AI Steward drafts a first answer from the request and your help center as an internal note your team checks and sends.
- Autonomous
relyd acts, you keep the overview
When a help center article clearly covers the question, the AI Steward answers on its own and names the article.
What the AI Steward takes on for you
Ticket routing
Category, priority and department from your own lists. Then your assignment rules apply.
Order status question
Answers with status and tracking, only for orders of the person asking.
Defect claim
Answers the customer and sends a free replacement through the normal order flow.
Missed first response
Writes a short interim reply, escalates urgent cases or leaves a note for the team.
Ticket trends
A weekly look at each support team: recurring topics, missed deadlines, low ratings.
Examples from more than 180 AI Steward recipes
You stay in control
Guardrails
Limits per action and per day and its own role with only the rights you grant.
Approval
You decide which steps need a sign-off.
Audit trail
Every action is recorded with its reason.
Privacy
Personal data reaches the AI pseudonymised by default.
See it with your own data
Start free and switch on the first recipes whenever you are ready.