Every order from every channel in one place

• Manual

  You work, relyd keeps order

  Orders, channels, fulfilment, shipping and returns in one list.

• Assisted

  relyd proposes, you decide

  When a return request comes in, the AI Steward confirms the next steps to the customer and prepares the decision for you.

• Autonomous

  relyd acts, you keep the overview

  When a prepayment is still open after three days, the AI Steward reminds the customer on its own.

What the AI Steward takes on for you

• Prepayment outstanding

  Checks orders without any payment for 3 days: reminds the customer when prepayment is required, and after several reminders proposes a task to decide on a cancellation.

• Return requested

  Checks new return requests: confirms the request to the customer with the next steps, opens a reclamation ticket for defects and proposes a task when someone has to decide.

• Packed but not shipped

  Checks shipments that have been packed for more than a day without leaving: proposes a task for the warehouse to arrange the pickup and notes it on the order.

• Sales channel silent

  Checks enabled sales channels that have not synchronised for more than a day: proposes a task to check the connection and the credentials.

• Shipping label failed

  Reads the carrier's error when a label could not be created and proposes the fix: address, weight, service or carrier.

Examples from more than 180 AI Steward recipes