Brands & consumer goods
ERP for brands that sell direct and through retailers
For brands and consumer goods makers. Consumers order in the shop, retailers at their prices, and everything runs on one stock level, one order flow and one set of books.
Where brands lose time and money
Two worlds
The shop runs in one system, retailer orders in another. Stock is right nowhere.
Dealer prices in lists
Terms per retailer live in Excel and every order is checked by hand.
Goods out, money open
Goods ship before it is clear whether they were paid for.
Order status questions
Customers ask by email where their order is and the team goes looking.
How sales run in relyd
Direct sales and retail business in one system.
Orders from every channel
Orders from your own online shop, from Shopify and WooCommerce and from retailers arrive as orders in relyd. Retailers get their price lists.
- Own online shop, Shopify and WooCommerce
- Price lists per customer group
- One stock level for every channel
Release, delivery and invoice
The AI Steward releases fully paid orders to the warehouse and rechecks prepayment, credit limit and blocks. The delivery note is compared with the order before shipping.
- Release after payment
- Delivery note checked against the order
- Invoice and dunning in the same system
Purchasing and customer questions
When an item reaches its reorder level, a purchase proposal is ready. The AI Steward answers order status questions with status and tracking.
- Purchase proposal at reorder level
- Order status with tracking
What the AI Steward takes over
Every workflow starts manually or with your approval and only runs on its own once it has proven itself. Every step is logged.
Payment received
Releases fully paid orders to the warehouse; the release checks prepayment, credit limit and holds again.
Check delivery note
Compares submitted delivery notes with the order and with what was picked, before the goods leave.
Reorder
Proposes a draft purchase suggestion for active products at or below their reorder level. Again after 7 days at the earliest.
Order status question
Answers tickets asking where an order is, with status and tracking, only for orders of the person who wrote.
Payment reminder
Checks invoices that are overdue for 10 days and still open: writes a friendly reminder or proposes the next dunning notice. Dunning notices always wait for your approval. Looks at each invoice again after 14 days at the earliest.
First answer to a lead
Answers new leads based on your lead e-mail templates and plans a follow-up for the owner.
Modules for brands and consumer goods
Frequently asked questions
- Can retailers have their own prices?
- Yes. Price lists apply per customer group and flow into order and invoice.
- Is existing data taken over?
- Yes. Customers, items and open invoices from Excel or your current system are part of the setup.
- Where is the data stored?
- The data is stored in European data centres.
Test relyd with your own products
14 days free, no credit card. In a demo we show relyd on your own process.